Senior Reliability Services Delivery Manager

Machines Talk, We Listen. We are all surrounded by machines and rely on them in everything we do - from the buildings in which we live and work, the goods that we consume, to the power and running water that we use. There are significant costs and effort that go into designing, manufacturing, installing and maintaining the machines that enable and support our daily lives. We are on a mission to make machines more reliable and reduce their impact on the environment.

Augury is making machines more reliable by combining two key shifts in the industry: artificial intelligence and the Internet of Things. The intersection of these trends allows Augury to provide machines with a mechanical nervous system and the awareness to optimize their own health, thereby accelerating human productivity and safety. 

As a Senior Reliability Services Delivery Manager, you will be building and leading a global Reliability team, implementing strategy & processes. You will have a direct impact on the development and scale of the future of IoT technology in the predictive maintenance space.

 

A Day in Your Life

  • Set the vision and strategy for the Reliability Services Delivery team. You will build, scale, and lead a talented group of reliability engineers and vibration analysts.
  • Establish processes and standard operating procedures to optimize team performance, speed and quality.
  • Work closely with the Algorithm and Product teams to improve diagnostic quality, diagnostic automation, and develop new IP. 
  • Collaborate with Customer Success to ensure quality SME knowledge is conveyed to customers. 
  • Identify and engage in a constant feedback loop to Product about new product opportunities and issues with the product. 
  • Define and lead reliability services efforts 
  • Work with the Support team to provide and streamline technical customer support
  • Participate in customer training 
  • Travel to the office 30% of the time, if not located in NYC. 

 

What You Bring

  • Experience: Expert on vibration analysis, reliability, and predictive maintenance. (CAT III and above). At least 5 years of experience leading teams - global or remote teams is a plus.
  • On-site reliability experience is a plus. 
  • Expert Relationship Builder: You have exceptional interpersonal and communication skills. You’re a great listener, exceptionally curious about customers and helping them.  You’re able to lead without authority and flourish in cross-functional teams. 
  • Coach and Player: You can help us build our Reliability processes and a world-class Reliability team, but you don’t mind rolling up your sleeves and getting stuff done.
  • Tech Affinity: You love learning and exploring cutting-edge technology and have a grasp of where the future of predictive maintenance is heading. 

 The role can be remote.

About Us

We love creating stuff. We are passionate about building meaningful products that can change the world. Our team is a diverse group of people that breed creative thinking and are not ashamed of having fun. We are only as good as the relationships we build - we treat each other with respect, dignity, and humility. We don’t pursue the mythical work-life balance - there is only life, and Augury is a part of it.

 

Perks

  • Comprehensive medical coverage
  • 401K plan with matching
  • Stock options
  • Paid parental leave
  • Flex PTO

Apply to this position to work remotely