- Marketing
Customer Advocacy Specialist
Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.
About The Position
Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.
As a Customer Advocacy Specialist, you will get the chance to go behind the scenes and tell the stories of those unsung heroes, the people who keep production lines running, lines that are making everything from snacks to cleaning products. The Customer Advocacy Specialist will help the Customer Advocacy Manager grow and scale the customer advocacy program at Augury.
A Day In Your Life
- Uncover new customer advocates, including initial qualification, by working with sales, product, and customer success.
- Own the process and execution of sourcing customers for marketing, product, and sales needs.
- Track customer permissions around logo usage and requirements of customers' corporate communications teams.
- Execute the various customer proof libraries: quotes, win cards, and stats.
- Own the creation of related material like slides, one-pagers, web-pages, and other formats.
- Own getting updates made to existing content.
- Report quarterly on customer proof content and help the team draw conclusions and make changes to continue the program moving forward.
What You Bring
- Minimum two years professional experience
- Demonstrated ability to execute projects on time with a constant desire to understand the why behind the work
- Highly collaborative and an open communicator: in this role, you will work with customers and stakeholders across the organization to achieve specific goals.
- Highly driven, motivated, high level of energy, and a natural charisma for interacting with internal colleagues and customers.
- Operate with a customer-first mindset when executing all responsibilities.
- Unafraid to speak his or her mind when something is broken or needed.
- Can easily operate with ambiguity and adapt quickly to changing requirements.
- Unquenchably curious: Interested to learn about advocacy as a profession, Augury as a company, manufacturing, and SaaS/hardware.
- Desire to push projects as far as possible to make the biggest impact possible.
- Demonstrated commitment to building relationships.
- Creative with strong verbal and written communication skills
- Excellent organizational skills and a desire to solve problems with technology.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, WFH and phone stipend, and hybrid 4-day work week, every other week.
The pay range for this position in Colorado is $60,500 to $70,000, California is $69,000 to $76,000 and New York City is $70,000 to $75,000 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
