- Other
Innovation & Customer Development Lead
Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.
About The Position
Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.
You will be an entrepreneurial-minded innovation and customer development expert with a strong background in bringing products to market, particularly with enterprise customers (industrials and OEMs preferred). You will work closely with our customers, partners, product and strategy teams to explore new revolutionary offerings and business models in the rapidly evolving industrial market.
A Day In Your Life
- Uncover and define large market opportunity areas
- Regularly meet with customer and users to understand their behavior, needs, and challenges
- Research and segment various customer profiles, creating a tailored customer discovery process for each type
- Frame and define new offerings
- Lead the validation of new offerings in their early stages
- Collaborate closely with our alliances, product, service, sales, operations, and engineering teams to translate customer and market insight into tangible product outcomes
- Support offerings all the way towards product-market fit
What You Bring
- Passion for getting out of the building and engaging with customers
- 4+ years of relevant work experience in tech entrepreneurship, product innovation, product management, customer development, or a similar field
- Past experience as a founder / entrepreneur / intrapreneur is highly desirable
- Experience in user research is an advantage
- Exceptional listening, observation, and questioning skills to deeply understand customer problems
- Excellent communication and people skills, enabling you to connect with anyone, anywhere, anytime, and influence others
- Ability to handle difficult conversations, think on your feet under pressure, and resolve issues
- Curiosity and passion for researching and building new things
- Willingness to frequently travel internationally
Perks
- Stock options
- Paid parental leave
- Flex PTO
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Hybrid 4-day work week, every other week
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
