- Professional Services
Service Quality Lead
Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.
About The Position
Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.
Augury is seeking a highly motivated Service Quality Lead to join our Professional Services team to help ensure that our services meet quality standards set by the company. You will be responsible for overseeing service activities of our Service Partners and Customers, and will strive for constant improvement of products and knowledge. You will have excellent communication skills, manage multiple projects simultaneously, and you will have a keen eye for detail.
A Day In Your Life
- Develop and implement quality procedures according to Company QMS (Quality Management System)
- Monitor the quality of services partners according to agreed SOW and Quality KPI’s
- Maintain CAPA process for field related quality activities
- Identify areas of improvement for service delivery and work with internal teams to implement changes
- Verify that training programs are being followed by the partners. In addition, you will suggest and improve training materials
- Maintain and develop reports and dashboard to measure and report quality KPI’s
- Ensure compliance with relevant regulations and standards
- Build and maintain strong relationships with service partners and customers
- Continuously seek to improve the service delivery experience for customers
- Collaborate with internal teams to ensure that there is consistent messaging and Service Delivery throughout Augury
What You Bring
- A bachelor's degree or higher in business administration, management, preferably in an applicable technical discipline
- Minimum of 5 years of experience in Quality Assurance of multidisciplinary companies and manufacturing environments in a customer service, quality assurance, or service management role
- Experience in writing procedures, creating management level presentations and reports
- Experience with (RCA) Root cause analysis methodology of manufacturing failures
- Lead auditor/qualification as an internal auditor
- Knowledge of relevant standards and regulations: ISO 9001:2015, ISO80079:34, RoHS, Reach,Cal.65, Hazardous location (ATEX/ IECex, Class x Devsiosn X), etc.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, WFH and phone stipend, and hybrid 4-day work week, every other week.
The pay range for this position in Colorado is $120,000 to $133,000, California is $115,000 to $135,000, and New York City is $120,000 to $133,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
