- Sales
Customer Education Manager
Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.
About The Position
We are seeking a Customer Education Manager to build and scale our customer education program. As part of the Enablement team, you will create engaging learning experiences that help customers adopt our platform, increase product proficiency, and maximize value. This is a role based out of India.
You will own the customer curriculum from end to end—developing educational content, partnering with cross-functional teams, and ensuring learning resources evolve alongside our product. The preferred time zones are Eastern US and Central US.
A Day In Your Life
- Develop and maintain customer-facing educational content, including e-learning courses, documentation, process guides, videos, and quick-reference materials.
- Design role-based learning paths tailored to customer personas and use cases.
- Own the curriculum lifecycle, from planning and content creation through publishing, measurement, and continuous improvement.
- Partner with Product to translate new features into customer-ready training and documentation.
- Collaborate with Customer Success to identify adoption challenges and improve educational content based on customer feedback.
- Work with Marketing to ensure educational content aligns with our brand and messaging.
- Design and manage a customer certification program, including assessments, credentialing, and renewal.
- Partner with Customer Success Operations to connect learning data with customer health metrics.
- Establish content governance processes to keep learning materials accurate and up to date.
- Measure program effectiveness using learner engagement, course completion, certification, and adoption metrics.
What You'll Bring
- 3–6 years of experience in customer education, instructional design, technical writing, or learning and development within a B2B SaaS environment.
- Strong instructional design and technical writing skills, with the ability to simplify complex product concepts into clear, engaging learning experiences.
- Experience creating multi-format learning content, including written documentation, e-learning courses, videos, and reference materials.
- Experience with an LMS or course authoring platform such as Articulate 360, Skilljar, Thought Industries, or Docebo.
- Strong cross-functional collaboration skills with Product, Customer Success, and Marketing.
- Excellent written and verbal communication skills.
- A builder mindset with the ability to thrive in a fast-paced, evolving environment and work independently.
- Experience in industrial technology, manufacturing, or another highly technical SaaS environment is a plus.
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
