Machine Health for Supporting Equipment: More Value, More Insights, More Assets!

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Customer Journey Design Lead

Machine Health is the key to Global Productivity. We are on a mission to build a world where people can always rely on the machines that matter. We are all surrounded by machines and rely on them in everything we do - from the buildings in which we live and work, the goods that we consume, to the power and running water that we use. There is a significant cost and effort that goes into designing, manufacturing, installing and maintaining the machines that enable and support our daily lives.

Augury is making machines more reliable by combining two key shifts in the industry: artificial intelligence and the Internet of Things. The intersection of these trends allows Augury to provide machines with a mechanical nervous system and the awareness to optimize their own health, thereby accelerating human productivity and safety. 

We are looking for an experienced Customer Journey Design Lead to help build delightful, consistent, and well-managed experiences for our users.

As the Customer Journey Design Lead, you will collaborate with different teams from pre-sales to post-sales and lead CX improvement initiatives using human-centered, design thinking methodologies. You will motivate and lead internal project teams and cross-functional teams to improve every stage of the end-to-end customer lifecycle. This role requires hands-on strategy formulation, journey and concept design, qualitative research, and partnering on implementation with the Design team. Your goal is to improve adoption, trust, retention, engagement, and overall satisfaction.

What You Bring

  • 5+ years of experience designing holistic, omni-channel consumer and service delivery ecosystem designs
  • Strong portfolio of innovation, workflow diagrams, prototypes, journey maps, customer narratives
  • Excellent communication skills – ability to share discoveries, influence business partners and create excitement  and energy around new ideas
  • Ability to communicate initiatives to others through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics and other materials
  • Run contextual inquiries, generative and quantitative research, and identify solutions to meet those needs
  • Consult and mentor other teams and partners with human-centered design techniques to improve their every-day processes
  • Ability to self-motivate, pick things up quickly, and adapt in a fast-paced environment

Perks

  • Stock options
  • Paid parental leave
  • Flex PTO

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.